Testimonials from previous years

" Great conference, great speakers, well done"

"Great event, very thought provoking. Good mix of content and presentation styles"

“I’d love to have had all of my management team at this conference”

“The BRC provide the perfect conference- speakers of the highest quality, great location, good quality delegates, all in just one day out of the office”

“Excellent insight, good speakers and a well organised event. Key for anyone involved in retail”

“I found the conference very useful, as it had a practical focus often left out from other conference of this type”

Creating a Digitally Orientated and Customer-Centric Experience


    Andy Street
Managing Director 



  Tony Stockil

"As omni-channel shopping becomes pervasive, retailers who are embracing these trends effectively and adapting their model accordingly are gaining a competitive advantage. At a time when store-only retailers are capturing a growing percentage of their sales online, retailers must design their businesses from end-to-end for a new 50/50 world in which digital is no less important than physical assets. 

At the Conference I will be joined by a host of thought leaders from major UK retailers who will share their experience of building fully integrated omni- channel business models. I hope you will join me for what is sure to be a worthwhile use of your valuable time."


A HOLISTIC VIEW: How to promote an organisational culture that embraces omni-channel; ensuring full engagement and executive support, with change driven from the top

MOBILE INNOVATION: How to respond to changing customer behaviour with developments in mobile engagement

RE-EVALUATING THE ROLE OF THE STORE: How to optimise the role of stores to elevate the customer experience. What does the store of the future look like?

PROVIDING A CUSTOMER-CENTRIC EXPERIENCE: How to better understand your customer and re-shape your organisation to be more digitally orientated and customer-centric

SUPPLY CHAIN AND FULFILLMENT: How to improve how you serve your customers as they shop across channels

TECHNOLOGY ENABLERS: How to design your technology road-map and assess which opportunities hold the key to unlocking the full potential of omni-channel retailing


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